FAQ

What is the your return policy?

All sales are final. No refunds. Please be sure to check the item description carefully before ordering and to ensure correct sizing. If you have a problem with your order please reach out and we will do our best to make it right.

What is a preorder?

Preorders give all customers the opportunity to order our products. Once the preorder window closes, production begins. Your order will ship when production is completed. Please feel free to contact us for any updates and we will do our best to assist.

How does the Tagz Genesis fit?

True to size. We recommend ordering a size up if you are a half size.

How can I inquire about a custom order?

If you are interested in discussing a 1 of 1 custom order please send us a message through Instagram or fill out the contact form.

Are you partnered with Nike, Jordan Brand or any other company you make customs of?

All of our customs are considered wearable art pieces and use authentic soles. These are not official collaborations with any other brand.