FAQ

What is the your return policy?

All sales are final. No refunds!!! Please be sure to check the item description carefully before ordering and to ensure correct sizing. If you have a problem with your order please reach out and we will do our best to make it right.

What is a preorder?

Preorders give all customers the opportunity to order our products. Once the preorder window closes, production begins. We estimate a 4-8 week wait period for orders to ship, but this could differ based on several factors. Please feel free to contact us for any updates and we will do our best to assist.

How does the Tagz Genesis fit?

We recommend ordering a FULL SIZE down. For example, if you are a size 13 and like a secure fit, go with a 12. This shoe will form to your foot and stretch overtime!

How can I inquire about a custom order?

All custom reconstructed orders start ar $1250 and fluxuate based off a number of factors. If you are interested in discussing a 1 of 1 custom order please send us a message through Instagram or fill out the contact form.

Are you partnered with Nike, Jordan Brand or any other company you make customs of?

All of our customs are considered wearable art pieces and use authentic soles. These are not official collaborations with any other brand.

Do you offer classes?

Yes! We currenly teach 1 on 1 classes in our Massachusetts location. You will learn the ins and outs of sneaker making and walk out of our 3 day class with your very own custom sneaker. This class starts at $1750 and everything you need is included. Please reach out via Instagram or fill out the contact form if interested.